Each of the services below can be included in your project. When we design engineering solutions for custom computers and video applications, we work through each of these steps to ensure mutual understanding of the objectives, and the best means to achieve them. And of course we need to be able to accurately replicate the results, to ensure consistency and quality. For every custom project, Integrys considers each step below to determine applicability for your needs.

Needs Assessment

Before we start any service project, we issue a Letter of Understanding outlining the goals of the project. This ensures that we have a full understanding of your requirements, and have set measurable performance goals. You need to sign off on these goals, ensuring nothing is missed, and that both parties are in agreement with the proposed end. This results in a Statement of Work signed by both parties.

Solution Design

Based on the project goals, we investigate potential solutions, and propose the one that best meets your requirements. This solution could include mechanical, electrical, and software engineering. Attention is paid to ensure specific technical details are addressed. We’ll also delineate the process required to implement this solution.

Configuration

This involves selecting the optimum components needed to accomplish design goals— with regard to ensuring hardware and communication protocol compatibility, meeting form factors, electrical considerations, and supply chain accommodations.

Assembly and Development

In this step, we do whatever is required to make everything work. This can include hardware modifications and specialized connections/fittings, developing drivers, firmware, software or protocol translations. The solution configuration isn’t finalized until we have all these pieces working in a replicable prototype.

Test and Validation

At this stage of the project, we take our finished prototype and conduct a series of tests to ensure that the solution meets the design goals, usability requirements, and withstands typical environmental challenges. We produce “burn in” reporting results and make recommendations on any changes that may be required.

Documentation

Great engineering solutions must be able to be replicated on demand. Following ISO 9000 standards, we ensure a traceability path in both material and process documentation. Where certification is required, we’ll deal with the appropriate submissions.

Quality Control

This includes establishing a sampling plan, quality verification processes, reporting, and remedial processes. Sampling plans can be modified to include every unit for small runs, or based on feasibility. Based upon the remedial process, sampling can be automatically configured to increase if failure rate increases.

Intellectual Property

While many system integrators retain the solution developed for you as their intellectual property, Integrys offers flexible ownership options for intellectual property. Intellectual property rights may be retained by either party, separately or jointly, or via licensing. Some of these choices can facilitate the patent process or eliminate licensing issues—depending on your requirements and capabilities.

Implementation Support

We’ll help you with the processes and the means of introducing your newly designed solution to your business. We’ll work through technical challenges as they arise, to get you on track smoothly.

Post-Application Support

We recognize that in the real world, unforeseen business challenges, operational requirements, and technical issues often arise. Integrys continues to provide engineering support to deal with these issues, as well as regular maintenance and service plans.